Session Login
Session ID:
Connection Method: Standard
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Remote Assistance Help

Your Session ID will be provided to you by your Remote Assistance Technician. If you have not been in contact with a Technician, you will need to Contact Us to arrange for a Remote Assistance Session.

For Connection Method:

Standard method is a secure desktop sharing application. If your Technician requires access to your computer remotely you will need to choose this method.

HTML method is a screen sharing application only. This method may be chosen if you only require guidance or wish to demonstrate something to the Technician. Using this method the Technician will not be able to remotely control your computer.